Privacy Policy

Privacy Policy Effective Date: October 3, 2025 Last Updated: October 3, 2025 WhapiFlow ("Company," "we," "our," or "us") is committed to protecting the privacy of our users ("you," "your," or "customers"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services—including messaging APIs, CRM tools, chatbot builder, automation features, and related services (collectively, the "Services"). By accessing or using our Services, you agree to the practices described in this Privacy Policy. 1. Information We Collect 1.1 Personal Information We may collect: Full name Email address Phone number Business name and details Billing information (if applicable) Account login credentials (securely encrypted) 1.2 Business & Customer Data WhatsApp or messaging numbers connected to your account Messages sent/received via APIs (for delivery, logs, and support) Customer data stored in CRM (contacts, tags, notes, attributes) Chatbot flows, automation settings, and triggers 1.3 Payment Information Transaction and billing details processed via secure payment gateways We do NOT store credit card or sensitive banking information on our servers 1.4 Technical & Usage Data IP address, browser type, device information Access logs, usage patterns, and performance data Cookies and tracking technologies for session management 2. How We Use Your Information We use your information to: Provide, operate, and improve our Services Manage user accounts and authentication Enable messaging through WhatsApp, Facebook, Instagram, etc. Process payments and manage subscriptions Automate campaigns, workflows, and chatbot interactions Provide customer support and resolve issues Send important updates, alerts, or promotional messages (with consent) Comply with legal and regulatory requirements 3. How We Share Your Information We only share your data in the following cases: 3.1 Service Providers Hosting providers, payment processors, API services, email/SMS providers 3.2 Third-Party Integrations Platforms like Meta (WhatsApp, Facebook, Instagram) Connected tools such as Shopify, WooCommerce, etc. 3.3 Legal Requirements When required by law, legal processes, or government requests To enforce our Terms & Conditions or prevent fraud and abuse 3.4 Business Transfers In case of merger, acquisition, or asset sale 👉 We do NOT sell your personal data to third parties 4. Data Retention CRM and customer data is stored until you delete it or terminate your account Logs and analytics data may be retained for up to 12 months Legal and financial records are retained as required by law 5. Cookies & Tracking Technologies We use cookies to: Maintain login sessions Remember user preferences Analyze traffic and performance Improve user experience You can disable cookies in your browser settings, but some features may not function properly. 6. Data Security We implement industry-standard security measures, including: SSL/TLS encryption Secure data storage and access controls Regular monitoring and security checks However, no system is completely secure, and we cannot guarantee absolute security of your data. 7. Your Rights Depending on your location, you may have the right to: Access your personal data Update or correct information Request deletion of your data Opt out of marketing communications Restrict or object to certain processing To exercise these rights, contact us at admin@whapiflow.com . 8. Third-Party Links & Integrations Our platform may include integrations with third-party services. We are not responsible for their privacy practices. Please review their policies before sharing your data. 9. Children’s Privacy Our Services are not intended for individuals under 18. We do not knowingly collect data from minors. If such data is identified, we will take steps to remove it. 10. International Data Transfers As we integrate with global services, your data may be processed in different countries. We take appropriate measures to ensure your data remains protected. 11. Updates to This Privacy Policy We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our Services indicates acceptance of updates. 12. Contact Us If you have any questions or requests regarding this Privacy Policy: WhapiFlow Website: WhapiFlow.com Email: admin@whapiflow.com